Support

Need help with BRDGC Tags? Check below for common questions or get in touch.

Frequently Asked Questions

How do I claim a tag?

There are two ways to claim a tag:

• NFC tap: Hold your phone near the tag sticker. The app will open and claim the tag automatically.
• QR scan: Open the app, go to the Claim tab, and scan the QR code on the sticker.

Either way, the tag is instantly transferred to you.

I tapped/scanned a tag but nothing happened

• For NFC: Make sure NFC is enabled in your phone's settings. Hold the top of your phone close to the sticker.
• For QR: Make sure you're scanning with the BRDGC Tags app, not your phone's default camera.
• Make sure you are logged into the app before tapping or scanning.
• Check that you have an internet connection.
• If the sticker is damaged or faded, contact a club admin.

What should I do if I wind up with the same tag?

If you earn the same tag, you can and should claim it again. You'll see a confirmation dialog asking if you earned the tag again. Confirming resets your inactivity timer. If you didn't earn the tag again, don't be a jerk and claim the tag just to make it seem like you aren't hoarding it.

I can't sign in

• Check your email (including spam) for the magic link.
• Make sure you open the link on the same device where you have the app installed.
• Try requesting a new magic link if the previous one expired.

How do I delete my account?

Contact us using the link below and we'll remove your account and associated data.